Frequently asked questions

What’s the difference between black and grey lines?

Black lines are bold, crisp and beautifully defined. Grey lines are softer and easier to cover with your colours for a more creative and customised finish. Both feature the same lovely illustrations, just with different outlines!
Are your colouring books suitable for alcohol markers?

Absolutely! Our cardstock books are lovely for alcohol-marker colouring. Just remember that alcohol markers can bleed through paper, so always pop a protective backing sheet behind your page.
What paper do you use?

Paper specifications vary between products. Our Pufflings cardstock books feature 160gsm paper.

You can find more information under each product.
Are the illustrations hand-drawn?

Yes! Every Colourful Creek illustration is lovingly created and hand drawn by me Yaz, with plenty of imagination and a little woodland magic.
How do digital colouring books work?

Easy peasy! Once your purchase is complete, you’ll receive access to your digital files. Download, print and colour from the comfort of your own cosy corner. 

Will I receive a physical book?

No, little wanderer! Digital products are downloadable files only. Nothing will arrive through your letterbox. 

What paper should I print on?

For alcohol markers, I recommend smooth cardstock around 160–250gsm, depending on what your printer can handle. 

Can I print my pages more than once?

Yes! You can reprint your purchased digital pages for your own personal colouring enjoyment. Please don’t share, resell or redistribute the files.
Where do you ship to?

Colourful Creek is based in the UK and ships to selected international destinations. Available shipping options will appear at checkout. EU customers currently can purchase digital products only.
How long will my order take?

As a tiny one woman business, I lovingly prepare and pack orders myself, sometimes with help of my partner. 

Please allow time for processing before your parcel begins its journey. Estimated delivery times depend on your location and chosen shipping service.

If your selected shipping service includes tracking, you’ll receive the tracking details once your parcel is on its way.
Will I have to pay customs fees?

International orders may be subject to import duties, taxes or customs charges. These are the responsibility of the customer and aren’t included in your Colourful Creek order total unless otherwise stated at checkout.

Please refer to our shipping policy for more information. 
What if there’s a problem with my order?

Oh crumbs! Has something gone a little wonky? Please get in touch with your order number and a description of the problem, and I’ll do my best to help.

My goal is for every customer to be totally satisfied with their purchase. If this isn't the case, let me know and I will do my best to work with you to make it right.
What is the return policy?

Please see our Returns & Refunds Policy for eligibility, timeframes and instructions. Your statutory consumer rights still apply.
How can I contact you?

You can reach me through the contact form on the Colourful Creek website. I am always happy to help!
Do you do collabs?

From time to time, I handpick lovely creators to collaborate with and share a little Colourful Creek magic! 

I don’t offer paid promotions or have an official collaborator programme. 

Collaborations are chosen personally and only when the right opportunity comes along. 

I only collaborate with creators who have supported Colourful Creek previously and genuinely love and believe in my brand. 
Can I share my finished colouring pages

Oh my goodness, YES PLEASE! 

One of my favourite things is seeing how you bring my illustrations to life. 

Tag @colourfulcreek on Instagram or TikTok so I can admire your beautiful creations!
Still got a little question?

Don’t be shy! Send me a message and I will get back to you as soon as I can.